Contact & Support

Let’s talk payments.

Whether you’re looking at UrPay for the first time or you’re a merchant who needs a hand, here’s how to reach us.

Sales and merchant support.

1800 008 772

New merchants, pricing and partner enquiries.

Terminals, online payments and portal access. Have your merchant ID ready if you can.

Settlement queries, statements and invoices.

Anything else.

Existing merchants

Sign in to the merchant portal

View transactions, statements and reports, and manage your locations and users.

If something hasn’t gone the way it should, we want to know. Our complaints process explains how to raise an issue and what happens next.